FREQUENTLY ASKED QUESTIONS

 

Wholesale
Do You Offer Wholesale?
Yes we do. For more information contact us via our contact page.

 

Location
Where Are You Located?
812 S. Macomb Street Tallahassee Florida, 32301 USA

 

Festival
How Do I Join TFPFEST?
You can join the festival as a crafter, artist, entertainer, or grower by registering on our festival page located in the events section.

 

Giveaways
How Can I Enter Giveaways?
From time to time we show our customers our appreciation by giving away free stuff! You can find giveaways on our blog and social media pages. You choose what you want and we send it. We reveal the winner(s) on our fan pages at the end of the contest or giveaway. Each contest or giveaway is bound by the individual rules of the specified contest or giveaway. Although highly unlikely, these rules may change or may be terminated without notice. Please review the specifications of each contest or giveaway before participating.

 

Gift Cards
Do You Offer Gift Cards?
Yes, we do. You can purchase one from the customize>misc. section.

 

Customer Gallery
How Do I Get Into The Fuzzy Pineapple Gallery?
You can send a picture of yourself with your purchase(s) and info (name,state,age,social media), or post a video about your purchase(s) and send them to contact@thefuzzypineapple.com or upload them on our contact page. Selected pictures will be posted to our social media customer gallery pages.

 

Size Chart
How Can I Find My Size?
Each product shows specifics for sizes in the description section. Many items can be resized for a custom fit!

 

Freebies
You Give Away Free Stuff? What?
Yes! Follow us on our social media to see new offers, free offers, giveaways, events, coupon codes, flash sales and more.

 

Shipping
Where Can I Find Your Shipping Information?
Please see our shipping policies on our terms and conditions of service section. For rush orders, please message us at contact@thefuzzypineapple.com or call/text us.

 

Returns
Where Can I Find Your Refund+ Returns + Final Sale Policies?
Please see our return and final sale policies on our terms and conditions of service section.

 

Security
Is Your Site Safe?
It sure is. We use SSL. Please see our security measures on our terms and conditions of service section.

 

Custom Orders
How Do I Place A Custom Order?
You can place your order by selecting items in our customize section. Want something even more special? You can also send an email for a custom invoice. After 7 days have elapsed without payment, the order is then available to any customer.

 

Affiliate
How Do I Become An Affiliate?
Inquire via our contact page or join in your account. Make 10% commission on every sale you refer! Discover the different ways to join the TFP team in the “Join the Team” section. Earn free TFP, receive 10% off merchandise storewide, and/or earn a commission from each sale referral.

 

Jewelry Q+A
Is Your Jewelry Safe?
We use coated nickel-free surgical steel and gold/silver plated copper or brass earring backs and coated copper, brass or aluminum wire. We do not use materials that contain lead or nickel; however we do use some brass and copper chain, usually coated. We try to make sure that everything we use is hypo-allergenic. Some pieces made from recycled parts may not fit the previously stated code and are marked in the item’s description. For super sensitive skin, we offer 14kt gold and sterling silver options.

 

What If I See An Item On The Facebook Fan Page Or Blog That  I Like But Is Not On The Site’s Shop?
Although some items can not be duplicated as they are one-of-a-kind, you can still contact us via our contact page about it. It may still be in the shop or can be replicated into something similar.